The Ben West Palm, Autograph Collection
About The Ben West Palm, Autograph Collection
The Ben, Autograph Collection features free bikes, outdoor swimming pool, a fitness center and shared lounge in West Palm Beach. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property. The property provides evening entertainment and an ATM. At the hotel all rooms come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Every room comes with a coffee machine, while selected rooms will provide you with a balcony and others also have city views. All guest rooms feature a desk. An American breakfast is available at The Ben, Autograph Collection. The accommodation has a terrace. Popular points of interest near The Ben, Autograph Collection include CityPlace, Kravis Center for the Performing Arts and Palm Beach County Convention Center. Palm Beach International Airport is 3.1 miles away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
Reviews
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Very nice place, roof top pool and bar was very nice. Clean room and bathroom. Only complaint was the light in the bathroom wasn’t bright enough, but maybe I did y understand how to use the fancy mirror. Staff was very pleasant.
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From the time I parked for the valet until I checked out, every employee of the Ben was not only extremely accommodating, friendly first class consistently gave me full undivided attention to ensure that I felt comfortable. I was being heard, and I was having a comfortable, relaxing positive stay
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Excellent location. Public bar areas being used for corporate and private parties denying paying guests access was disappointing.
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Dog friendly hotel. Urine smell throughout.
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Great atmosphere and surroundings.
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Passable
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Staff was incredibly friendly, check in was seamless, they even follow up with you to ensure everything is to your liking. The rooms were very clean and well maintained. This is one of the best hotels in the downtown WPB area. Will stay again in the future.
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Worth every penny. Clean, friendly staff, very comfortable.
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Service was fantastic! All the people are so friendly! No complaints to anything else but the bed bugs. Only thing I was disappointed about that, since It is pet friendly hotel, I felt the bugs are on the bed. I got all the bite marks on my body. You should have a solution to get rid of the bugs.
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Most awful check-in experience I have ever had. We were downgraded as opposed to getting an upgrade which we were told was available. We were created from a king-size bed that we ordered to a queen size bed. These were not even queen size beds, in fact.... then we will send her a room that faced a wall 3 feet away from the window. When I complained, we were placed into a handicap room, which did not even have a walk-in shower. Handled extrnely poorly by staff.
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Not enough space I wardrop to hang clothes
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Great location, friendly staff. Harbor view room was a view of the building across the street. No place to hang a towel. No trash can in the bathroom. Just weird design flaws.
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Toilet paper holder fell off the wall. Shower took 5 minutes to get warm water and hardly any water pressure. Loud banging noise every morning anywhere between 6:40-8:30am. Rude servers in both restaurants. But, there were nice other made up for those who weren’t so nice.
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Super comfortable bed and bedding.
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For the price this hotel wasn’t great.
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The bell service lost 2 of our bags and we told them. They were going to follow up but never bothered to get back to us. Luckily nothing very valuable.
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Room service was really slow and forgot parts of order twice.
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The Ben was exceptional
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Everything was great. But the only thing… no furniture for your clothes … why ??? Is this some new fitout hotels are doing ?? Ditching furniture to put your clothes in??
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The location is excellent. The staff was fantastic. Highly recommend staying at the Ben. We stayed there for 8 nights with our pet.
Frequently asked questions about The Ben West Palm, Autograph Collection
Does The Ben West Palm, Autograph Collection have free Wi-Fi?
Does The Ben West Palm, Autograph Collection offer parking?
Does The Ben West Palm, Autograph Collection have meeting spaces, conference centers, or conference rooms?
Does The Ben West Palm, Autograph Collection have a fitness center?
Where is The Ben West Palm, Autograph Collection located, and how walkable is the area?
What's nearby
- West Palm Beach Airport 3.3 mi
