Hampton Inn by Hilton Wilmington Downtown

Nothing

Good

The staff and stay were wonderful The parking situation

Superb

I only stayed for 1 night but it was a very good experience. The many breakfast choices the next morning was terrific. The staff was exceptional.

Location is great if you want to go bar-hopping. Lots of restaurants/bars close by to walk to. Riverfront was close. Had to pay too much for valet parking. The other option was a parking garage across the street. Breakfast was adequate. Staff were very nice and helpful. Bed was a little too soft for me.

At check in the front desk personnel was very kind and professional, once we got to our room the floor wasn't vacuumed well, later that evening I noticed little rolls of toilet paper on the back of the toilet seat, there were strands of hair in the shower. I would give cleanliness of the room a 1, Breakfast was good, I would rate this stay a 3 because of the room, otherwise I would have given it a 5.

* Location & Room: Great location. The room matched the description, and we got exactly what we booked (two queen beds). * Valet (May 25th): The valet guy working on May 25th was incredibly nice and helpful—he earned the hotel an extra star. (Unlike the one on May 24th, who couldn't care less). 1.Misleading info about the pool: I booked via Booking.com specifically for the indoor pool. There was no notification online that it was closed; I only found out at check-in. Free parking compensation didn't make up for it. 2.No housekeeping: We stayed for 2 nights, but trash was never emptied, and towels were never changed. 3.Unhelpful staff: On May 25th, we asked the front desk to refill the empty shower gel. They promised to send someone but never did. 4. Breakfast fail: They offered cereal and muesli for breakfast, but no milk was provided on either day. 5. Room condition & Water: The bathroom ventilation didn't work, the carpet was very dirty, and the water provided for tea/coffee in lobby had a very unpleasant smell.

Exceptional

The lady at the desk and the young man doing the valet parking were incredibly pleasant and helpful. The breakfast was good. My room was very clean. Overall it was very positive experience! ☺️

The staff in the hotel were very attentive and helpful! They woman that prepared the breakfast were so nice my wife enjoyed there wa temperament! The room was nice although the Central A/C system was extremely noisy! Also my vieiw was of the wall of the adjacent building which wasnt very flattering! Overall I would stay again!

Stay was great but parking is the reason I gave a 4 star instead of 5.

Nice room, clean environment, great location Roll up blind in room did not work so could not get sunlight or natural light in the room.

Staff was amazing , the valet parking was perfection, the room was great just a few minor fixes needed looked like water leak.

Breakfast good. Thank you for the gluten free items.

Breakfast menu good. Parking was safe but expensive

The air conditioning sounded like a motorcycle was driving through our room every time it came on. Awful!!!!

Typical with breakfast included Room could have been cleaner. Do away with no room service before the 3rd day of your stay.

Exceptional

The bathroom was nice, and many outlets for charging devices. Minor damages around the room and there is no parking lot.