Courtyard By Marriott Bentonville

We were not here long but our stay was great. Clean facilities and expedient checking and check out made this stay quite enjoyable.

Clean Stepping over the tub

Despite what Expedia says, I can confirm there is not pool and no free breakfast here. It seems like they've changed some things and I was told they filled in the pool a couple years ago. When you check in, it looks like there's an area where free breakfast would be available, but it's set up as a cafe with menu items and prices and such. My kids were heartbroken after they boldly walked behind the counter to start getting their breakfast stuff, and I did a double-take and told them to get out of there, it's not like the higher-end hotels we usually stay at.

The location was great. Central to our main activities. The staff were great. Would stay here again. The hotel was great. I wouldn't change anything about that. Our booking experience through the app left a little to be desired. We needed to be able to cancel one night because our plans changed and we were unable to do that through either the hotel or the app. The app, erroneously, said to contact the hotel regarding changes to our stay. The hotel let us know they couldn't touch our reservation since it was made through a third party. Why tell customers to contact the hotel directly if the hotels are powerless to change anything? So frustrating. I spent 2 hours in a mindless loop trying to get a partial refund. We essentially paid double for our stay because neither customer service for Booking.com nor the hotel were able to adjust the dates of our stay. I would much rather book directly through the hotel and pay higher tax than deal with this app any longer.

The room was spacious and comfortable. The bathroom seemed a little out of date, but everything was clean. There was a great gym and cafe. Everyone was friendly and helpful.

There was blood on a pillowcase

Lady at the front desk was amazing, beds very comfortable, the first room was not clean and the lady at the front desk. Fixed it immediately. Thank you!

Could use a full length mirror and and extra towel. Only 2 were provided. Shower dispenser for soap dis not work. Room was comfortable and appreciated the mini fridge.

The staff was helpful and the rooms were very clean. The Marriott was easy to reach from the airport and was near everything we need for our stay.

I didn't understand why the fire alarms were going off at all hours. It was not restful and I didn't know if I was going to be evacuated. I had to keep all my possessions ready to go.

We did not eat breakfast because it was not included as all the motels we have ever stayed at does. The price for breakfast would have been $43 which it totally overpriced. When I got my bill there was an extra charge on it that I have no idea what it is. So now I am having to make phone calls to have it removed from my charge. I will not recommend any of The Marriot at the Courtyard to Any of my friends. I was told they are the only ones that charge for breakfast. The regular Marriott’s do not. The toilet seat is for a small child. Seniors such as myself and my husband had a hard time getting up from this one. See above comment about breakfast and my other dislikes.

Great front staff, clean comfortable room

Starbucks isn't always what you want to pay for.. Free coffee or teas be nice..

Yes

Elevator is far from in good working condition, the bathroom door blocks the shower unless the door is closed all the way, can’t leave it cracked or it will swing open

yes. But the elevator was not working and I the "guest" internet didn't work.

Well the elevator was broke and the shower was falling apart. Some of the lights didn't work. The outside doors wasn't locked. We have been staying for a few years now to see family and we probably will be staying somewhere else in the future.

The elevator was broken and our room was on a high floor. They had no available rooms on the bottom floor.

Clean and comfortable

Breakfast was limited.