Hilton Garden Inn Buffalo Downtown

Not free pap and Water in the room isn’t free

Staff was wonderful, room was spacious and clean. However, the location was in a less desirable location.

Clean room not too many options for eating outside.

N/a Parking

Exceptional

everythng was great. The location and the staff were awesome. The Room was clean and I would stay there again. There is nothing I can think of. The stay was short and great.

Helpful and friendly staff. Clean and well maintained facilities

Very good

This hotel is pretty good. Room was clean, if uninspiring. Staff were friendly and quick. For the price it would be nice to have waters, coffee in the morning, and breakfast included. Nickel and diming us for water and coffee is nuts.

Stayed one night for a conference in the hotel. Nice big rooms, shower worked well, ironing board and iron. Windows. Black out curtains would have been nice. There were only privacy curtains. But I was so tired it did not matter.

Room was clean, great location. Sad i forgot my water bottle in the room.

Very clean. Helpful staff. Convenient to all downtown sites.

Great location! Train to keybank was really convenient!

1 - Location 2 -Clean room, bathroom, bedding, and common areas. 3 - Spacious breakfast room. 4 - Most of the staff were helpful. 1 - The building and rooms appear dated and would benefit from some minor renovations and maintenance. 2 - The breakfast service could be more practical and better organized. Although breakfast was included in the room rate, guests are required to order through a server and are expected to leave a tip. The system felt somewhat impractical, with limited variety and difficult access to some items. 3 - One receptionist was not particularly welcoming, and their presentation appeared unprofessional with dirty clothes and an unpleasant appearance. 4 - At checkout, after being informed that the balance had been fully paid, I later received a bank notification for an additional charge. When I returned to reception for clarification, I was informed that another amount would be charged. The situation was uncomfortable and could have been communicated more clearly.

This was a beautiful hotel!! Staff was wonderful and the rooms were so big and nice. Located in a great area for restaurants. Would definitely stay here again.

The property was overall nice. Some aspect make the property look worn

Room was ready on time and everyone was very friendly. We were able to quickly check in and the digital key was a great feature. Hotel felt very safe. After dark the key is required to get inside the building. The views were also beautiful even from the fourth floor!

The hotel was gorgeous, the staff was extremely helpful and friendly, the room was clean and spacious! Highly recommend, and in future trips will stay here again!

HOTEL CHARGED ME FOR AN HALF DAY AS MY DAUGHTER LEFT SOME STUFF IN THE ROOM; I HAD LET HOUSE KEEPING KNOW AS I WAS LATE GETTING OVER TO THE EVENT CENTER. I WAS TOLD IT WAS OK AS THEY WOULD NOT BE CLEANING THE ROOM TILL 5PM; AT 3:45 SECURITY HAD TO LET US IN THE ROOM TO GRAB LEFT ITEMS AND WAS RUDE ABOUT IT; I EXPLAINED HAD TO LEAVE QUICKLY TO NOT MISS AWARDS AND WAS TOLD BY HOUSE KEEPING IT WAS FINE. ALSO HOTEL DID NOT HAVE ANYTHING OPEN FOR US CONSIDERING THE COMPETION BREAKFAST OPEN AT 7 KIDS HAD TO BE AT EVENT CENTER AT 7:00 AM. RESTRAUNT FOR DINNER NOT OPEN TILL 4 AGAIN NOT TAKING IN CONSIDERATION THE MAJORITY OF GUESTS SCHEDULES WE WERE NOT ABLE TO USE.

Very good