Hyatt Regency Cleveland At The Arcade

Room was clean and staff was very helpful with directions to our event.

I love this hotel. The staff goes above and beyond, the restaurant is delish, the fitness room is great, the architecture is beautiful, and the coffee shop first floor is fantastic, quiet and comfortable rooms. My fav hotel in Cleveland.

The building itself is interesting historically and architecturally. Our room was small and very dark. Lamps and outlets for phones were broken. There was wedding being held there, so we were restricted from seeing the property. The noise was disruptive until late, and then we had drunk people trying to get into our room at midnight. For what we paid for one night, we were extremely disappointed in our stay. I am attaching a picture of the view from our only window

Of course, the inside of the arcade was beautiful, but we expected more shops and restaurants inside.

The room was clean and spacious, and the building had a unique character. However, there was no coffee station anywhere in the hotel. The only coffee available was the in-room coffee maker, which offered a limited selection of coffee pods and no half-and-half.

What a classic, historic place to stay. We loved it!

Clean room, pleasant , helpful staff, nearby parking.

Location N/a

Good location. Everyone nice. Rooms nice. Pretty setting Room wasn’t ready and we were late to our baseball game. Didn’t get in our room until after 5pm

I arrived very late and a wonderful woman named Eunice greeted me. I accidentally booked 2 doubles instead of a king. They were sold out and she managed to find me a king. She was very nice and did a wonderful job making my stay comfortable. The property is great, but the people that work there actually cared. I’m normally a Marriott guy, but this place has me looking at Hyatt again. Well done!

The beds were absolutely wonderful -- super comfortable and clean. Location was close to the heart of the city, so if that's what you're looking for this is a great spot for that. The hilight of course is the lobby -- the architecture is historical and beautiful (although the majority of the stores are empty). For the price of the room, the amenities were sincerely lacking. Fridge wasn't cold, the shower didn't drain properly, no free waters, and no place to put your luggage (a rack wouldn't be that great of an expense), and no closet. The "drawers" of the furniture fall out completely. For it being a "renovated room" it feels really outdated. You won't even have a kerig for your coffee fix, so expect to spend 20 bucks on 2 coffees downstairs. The lobby doesn't have a restroom available except in the restaraunt, so if you've been out all day and return at 10:10 pm don't try and use the lounge because the hotel staff will send out security to come pull you out of there. My wife had walked in at 9:50 (closes at 10) and they really sent a male security guard to walk in the bathroom and escort her out. He made sure to tell her she couldn't be in there, and how are we supposed to know that you ask? No clue. Anyway, she was embarrassed and they weren't very accommodating. The guy who checked us in on the first day was nice, but outside of that -- no smiles or hospitality. Expect to be treated like scolded children if you ask for anything. Also, question the safety of the area-- you will be approached for money, and possibly followed into the lobby (people will chase you into the hotel) so walk quickly and be aware of your surrounding. This is not an overexaggeration... there was a cop sent on site after multiple attempts had been made and this was on a Tuesday and wednesday, so I can't imagine how it could be on a saturday when people start drinking on 4th street. I'd reccomend staying somewhere else, but visiting the lobby during the day to soak in the beauty of it without hurting your wallet for a lackluster stay.

Easy walking distance to stadiums and cool vibe in the Arcade area

Localization No breakfast included

Nice to be in arcade good location pretty dead downtown as no games but very comfy quiet room. We enjoyed our stay.

It was nice, beautiful hotel. We are on

My only critique would be that for someone driving and arriving at street level. There should be signs letting you know to go up the elevator to the lobby level to check in. We walked around on street level for about 10 minutes before we finally found someone we could ask.

No tissues in the room and one roll toilet paper. I would think for the price per night. You guys could be little more generous with the little things

I absolutely loved this place I will be traveling here for medical reasons often and will be staying here. Every 3 months

Good

Vagrants