Homewood Suites Southwind - Hacks Cross

It was absolutely disgusting I checked out right after the first night. Stains all over the wall, nasty bathroom with mirror not cleaned, they also gave me the wrong room, couch had stains on it, and there was no sink cabinet along with what looked like chewed holes right next to it in the cabinet

Exceptional

The first day we got there the air was out so they put us in another room which was infected with roaches, call the front desk to let them know and they offered to move us again well we had drove 4 1/2 hours to get there with 3 kids that were exhausted we stayed in the room asked if the kids could go to the pool they lied and said that the chemicals was being put into the pool and gave us wristbands to go to another hotel for the kids to get in (absolutely a mess) went to check out and was explaining all this to the desk clerk that could’ve cared less and all she said something was left for the manager but it’s nothing we can do because you checked in with a 3rd party!!! I have stayed in hotels from Las Vegas to Alabama and this was the world worst ever!!! I wish I could get my money back so bad

Mostly everything. The rooms need upgrading. Bathroom missing handles and room service is very poor

I first arrived a checked in, it went by smooth my room was a bit stuffy so I changed the temperature on the thermostat. An hour went by it was still hot. I got moved to another room the air was fine but where the room was located in the building was not ok at all.

Centrally located. Appearance could be improved.

Appearance could be improved.

Superb

The breakfast was ok. No water in the pool, property was a bit rundown and not the cleanest. The AC in the room was very loud.

There was no hand soap, no dish soap.

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N/a Na

I'm still waiting on my security deposit to be reimbursed!!

The convenience Had baby roaches

Staff was friendly and attempted to be accommodating. Facilitys were horeid. Water damaged. Items left from previour gusts. Dirty carpets, ac vents, leaking ceilings, dirty and worn dining furniture. Sparse supplies in kitchen.

Facilitys were horeid. Water damaged. Items left from previour gusts. Dirty carpets, ac vents, leaking ceilings, dirty and worn dining furniture. Sparse supplies in kitchen.

GreT

Everything was done except we stayed at the very back by the exit door and every time it opened or closed it was extremely loud and would wake me up.

Heat didn’t work. Water never got hot and they didn’t care. Laziest staff I’ve ever seen. Breakfast was a joke.

The pet fee is pretty steep. Nothing is provided or offered - sheet of blanket to cover furniture, pet bowls, dog treat etc. All amenities my company offers routinely at small, boutique hotels. The room was clean. The property is a bit shabby and could use some maintenance. E.g. Exterior doors leak and bring moisture inside - on the floor and condensation on the door. There's a slight smell in the halls. The front desk staff could definitely use some training along with management. I booked through a third party booking engine and it had a certain rate for the pet fee. My reservation was partially based upon this information, and I had to fight to get them to honour it. Then, I was overcharged by $100. I didn't get a response quickly until multiple attempts including a phone call. To date I still haven't been provided a folio. But the extra fees finally got refunded. Overall I wouldn't stay there again. Too many hassles.