Holiday Inn New York City - Times Square by IHG

Close to train station and Madison square garden Lots of people hanging around outside but they had security at the door. And you have to have a card to enter the hotel and elevators

I liked the location of the hotel and the warm attitude of the staff. There were only two elevators for 36 floors and it was so cramped that you had to wait a long time for the elevator.

Good location

The location Staff and service

Staff and location were great! Room was clean and bedding comfortable.

The location All the homeless people in the front of the hotel and also the hallways were super hot.

They have failed to provide me with an invoice and have not responded to either my messages or Booking.com's messages. This lack of communication has caused me significant inconvenience and frustration.

Location next to Penn Station Long waiting time for the elevator. Room smelled of foot odor.

Rooms are small but location is fantastic. Elevators are small and slow but staff was great. We’d stay again.

Good

The view was pretty There are only two elevators. And most the time one didn’t work. Which left one elevator for 36 floors. I ended up using the stairs to go to my room on the 35th floor because I didn’t feel safe in the lobby. The courtyard area was full of homeless people where, as a lady walking outside felt extremely unsafe when I was alone. I had many comments and approaches made to me by men outside of the hotel in the courtyard area. The bed was lumpy. Not at all like the other Holiday Inn’s that I’ve stayed in. The ceiling in the bathroom was falling down. I wouldn’t recommend staying here at all.

Beds were nice. Dirty, no lobby, no amenities, this was a stripped down version of a hotel.

The staff Elevators, homeless outside

Location and decent accommodation No laundry

Exceptional

Disappointing

Clean and friendly Location seemed unhealthy

Exceptional

Pleasant

Passable