Universal's Hard Rock Hotel

Bad

Hard Rock Hotel has become our default choice when we visit the Universal Resort, the staff, vibe, location are everything we look for, and the express passes you get for staying here are honestly worth it for maximizing your time at Universal / Islands of Adventure. **Nothing**: Honestly there wasn't anything to note here, the stay exceeded our high expectations, and can't wait to visit again - thank you to the team for looking after us!

Exceptional

It was just ok. First of all it should state that fast passes always come with the rooms and your actually not paying for them in with the rooms it’s convenient that it’s close to the parks but it’s not worth it all together with the rates. I would not recommend booking through Expedia it’s a rip off. Then when you try to get some help no one does anything to help. Other than that the pool was alright. The staff are excellent very friendly and all around great people.

Location Room size

Fast passes with the room How dark the foyer and reception was.

Excellent location, staff all super helpful and excellent amenities Unfortunately there was a small issue with some missed cleaning in my room but i'm sure this is a rare occurrence. The only othet negative would be the hotel shop prices.

Good but expensive． Good

Good Good

Superb

Loved our stay here will definitely be back

Exceptional

Clean and fantastic location

Superb

Water taxi The pool was 2 shallow and only suitable for young children. Very disappointed.

Very slow to check in so couldn’t score the hotel a 10 however Guest services were super efficient when we needed help with our room. Less queuing to check in

Staff is top notch. Only negative is bathroom showers need a major upgrade; zero water pressure and unable to maneuver spout.

This is a very large resort-style hotel with beautiful grounds and an amazing pool area. It has the charm of the classic grand hotels, with spacious common areas and a relaxing atmosphere. Our room was incredibly large, comfortable, and well maintained. We experienced no issues with either the room or the hotel facilities during our stay. Most of the staff were friendly and welcoming. We had a small issue when we first arrived, but it was handled professionally and efficiently, so I have no complaints. Some employees went above and beyond to help us, while others were less engaged, but that is something you can encounter anywhere. One thing I should mention is that I initially thought the hotel was located right next to Universal Orlando. It is not within walking distance in the way I had imagined, but it is very close to CityWalk, and the complimentary water taxis make transportation to the parks extremely easy and enjoyable. The biggest advantage of staying here is definitely the Universal perks. Early park admission and unlimited Express Pass access added tremendous value to our visit and saved us a significant amount of time. The only real downside for me was the price. It is certainly an expensive hotel, and that would be my main consideration before booking again. Aside from that, I had an excellent stay and encountered no problems. Would I stay here again? Absolutely—but the cost would be the factor that makes me think twice. None

Great hotel. Clean large rooms, express passes are the biggest bonus along with being so close to parks.

Room was really comfy and hotel was clean and well presented. The transport to the parks was excellent. The express passes were amazing- much better than Disney’s system! It was very costly for the actual hotel- although it was nice I am not sure it was worth the premium for the actual hotel if that makes sense! Some staff were excellent, but some staff let the team down. Loved the boat crew!