Comfort Inn I-10 West at 51st Ave

Good size rooms and great breakfast

Room service is terrible and they do it every single day your here causing you to exit the room hotel manager is extremely rude and I do not recommend booking here

When you try to book for a vacation here and prolong your stay they want to tell you and deny you of services and say u can no longer book with them. They do room service every single day of you being here even when you don’t request it the hotel manager is extremely rude I do not recommend booking here for long periods of time

The a/c unit was extremely loud. So good luck trying to sleep. I informed the front desk. Front.desk said we can't do anything?? To contact the 3rd party you made the reservation from?? They seems to dismiss the complaint and carried on!! Save your money and go else where. Poor customer service, place is run down. The morning breakfast attendant was great. She's the only one who said good morning and welcome. We won't be back.

The first room was in terrible condition: holes in the walls and floors tha felt like they would cave in. Moved to a new room… no better trash on the floor and under the bed, ripped bed lining, old game pieces in corners, and blood on the comforter. The manager assured me I would be refunded with no penalty through Hotels.com, so I booked another hotel. Despite manager approval and documented issues, the hotel’s back office denied the refund. I ended up charged for two bookings over $300 each. Very disappointing experience and poor accountability.

I was transferred to an earlier flight and arrived earlier than I had planned. I called to explain and they said the earliest I could check in was 3pm. We arrived at 3pm amd were told tooms were still not ready. The next moring house keeping let themselves in the room at 10am when checkout was at 11am. My daughter and I felt rushed so we left as quickly as possible. The check in and out was frustrating

The room was filthy with stained carpets and pubic hair in the shower. The room had a strange odor. There was also trash outside, likely from a homeless individual. The first night I arrived was at midnight so I couldn’t easily find another hotel. Originally was supposed to stay 3 nights but I had to cut my losses and ask for a refund for the unused nights immediately in the morning. The staff was rude about the issues with the hotel, trying to insinuate I dirtied the room. The front desk receptionist also openly talked about me and my husband, pointing at us and saying, “That’s them” to her coworkers. I never yelled or made a huge scene. I spoke with an Expedia agent to get the refund in place, but the staff was unprofessional.

The bed was comfortable dirty carpet, your entrance tells the whole story. Most everything needs attention.

The waffles and sausage were good. There were no eggs or potatoes. Breakfast was said to be from 7-9 however, they put everything away at 8:30.

Location okay. Right off highway Many items beat up and old.

NOTHING The fact that I called made a reservation and received a confirmation for one price got to the facility and was told I was being charged $150 more than what the confirmation was.

Breakfasts were good. It had a lot of things that needed to be replaced or repaired like torn screens on windows, very worn desk chairs, bathroom vent/light fixture hanging from ceiling, closet doors which were hard to open & shut. Hot tub was cold.

Breakfast was ok food was fresh and cooked properly. AC did keep cool but sounded like a diesel engine in the room keeping everyone awake.

My room was very run down. But the most disappointing thing was that the room was disgusting. I checked out immediately. There was trash under the air vent. Something splashed on the bottom of the desk. And a USED BAR OF SOAP in the shower. My son also hurt his foot walking into the bathroom from the carpet.

Well maintained and clean

I liked the location. The blow dryer was missing off the wall. They did not replace it. They did not make up the rooms unless you asked them to.

Budget hotel.

The bedding was very comfortable. The air conditioner worked well. The shower was very good. The buffet was pretty good. The tv worked very well. The room was missing it's smoke alarm. Quite dangerous I would think. The room was missing it's desk chair. We requested maid service and it never came, had to go to desk to get towels/washcloths.

I requested new blankets due to the ones I had having stains on them the floor was dirty on arrival. Spoke to front desk manager for some compensation but he refused saying I booked third party. The AC didn’t work great I was over 100 degrees . Overall bad would never stay again.!

It took me a minute to get used to the fact that the room had a shower, but no tub. However, the size of the shower made up fpr that fact. The shower wasn't handicapped accessible (I didn't ask for one), but it was huge and the hot water kicked in almost immediately after I turned on the shower. The breakfast was good. I loved the make your own waffle machine and the scrambled eggs were fluffy without being overcooked. The staff was excellent: courteous, friendky, polite, and always willing to answer questions. Also, they have the fastest checkout process of any hotel I've ever been in. ,y only complaint was that the room could have used a floor lamp to brighten the light level. The room had plenty of lamps, but was still a bit dark.