Sonesta Simply Suites Phoenix Glendale

We had the pool to ourselves most of the time which was good. The management and staff was pleasant and kind.

Exceptional

Very clean, comfortable... Staff was very pleasant!! Things could always be cheaper, but it wasn't a bad value

However, either someone had smoked in our room prior to our arrival and we detected cigarette smoke lingering. They had scent masls on the hallway of our floor. Yet,cit did effect our stay. I did report it to management, but they didn't address it while we were there. Not sure we will stay again unless assured the rooms are repainted and scrubbed.

The hotel was overall, very well run and maintained. Great place to stay and you cannot beat the price. Definitely staying here again.

Very good

I was pleased there were dishes to cook with. Property felt kinda sketchy. A little outdated. The gentleman on night shift was super nice and helpful. It was ok to stay here.

Yes! Yes!

Superb

Hotel itself is pretty nice

For the money this place has more than you'll ever need.

I checked in to my room at 3pm showered and left for the night when I came back it was occupied by another family with my stuff in it went downstairs to confront the front desk and they proceeded to tell me I never should have been check into that room and I needed a different one needless to say I asked for a refund and took my business somewhere else

Nothing Everything

Nothing!! We didn’t get to stay there as they cancelled our booking thru a 3 rd party web site saying they “overbooked” I got the feeling it was because the rate offered was too low!! Nothing

room smelled off and shower did work

They charged for parking, the poop and hot tub were dirty, the facility had a strange smell to it, there was also what looked to be like blood on the stairway.

It had a kitchen, staff Pool wasn’t maintained, gym was missing weights, parking fee

I was a bit surprised as I utilize Sonesta quite frequently. This was the first time staying at a "Simply Sonesta" as this is a downgrade. The hallways have dirty garbage cans by the entrance, and it stinks, floors need a big cleaning, windows were filthy. My room was extremely hot, window was left wide open, no screen- highly dangerous if I had kids with me. I could not shower nor bath as the water lever was not installed and kept falling off and water shooting all over the place, luckily in the bathtub, but how inconvenient. There was a used towel hanging on the wall. The elevator doors were filthy. I came all the way from Seattle and is very upset with my stay. I didn't utilize the kitchen, but in my daughter's room the eyes to the stove did not work. I would like my money back or a credit to utilize at a regular Sonesta location. I tried to report the bathtub mess - but the phones in the room doesn't work. I gave up - showered in daughter's room. I should have complained when I was there but didn't have the time. Never again...

Kind of a basic hotel but i knew that going before check in. Friendly staff. There were a lot of arrivals at once but the lone person at the front desk helped them quickly. I was nervous walking to my room. The hallways and common areas were in really rough shape and kind of gross. I was starting to get nervous about our room and hoping I hadn’t made a mistake. The room was great though. Clean, updated, good condition, and a comfortable bed. I would stay here again if I was in the area.

Average to below average. Bathroom sink stopped draining. After "fix", it still drained very slow. Very low toilet. A few bugs.