Comfort Suites San Antonio Airport North

I like that the check-in was fast. The room was big and comfortable. I did not get to go taste breakfast.

Google maps showed the address as an abandoned building, No big deal, Google was probably out dated, but when I arrived, the hotel was set against an abandoned office building complex, and there was only 4 cars in the hotel parking lot. It felt strange walking in because it looked like no one was in the building. The hotel lobby looked like it may have had recent updates, but everywhere else was worn, old & dirty. The elevator was in a tiny room & felt like a service elevator. The carpet in the halls was very worn & looked dirty. My room had not been vacuumed because there was debris on the floor & couch, and around the head of the bed and furniture edges was filthy. Behind the widow curtain was a bowl of dry Fruit Loops cereal, the ice bucket had a Ziploc bag full of water left in it, & the refrigerator had something spilled in the bottom. The shower walls did not appear clean & mildew was starting at the top of the wall near the ceiling. The bath fixtures were corroded with poor water pressure coming from the shower head. Breakfast was sparse & the food was barely edible. I had booked the room for two nights, but did not stay the 2nd night because it everything felt gross. I could have asked for another room, or complained, but given the state of the other areas of the hotel, I didn’t think I would find it satisfactory. I instead, cut my stay short & left. Overall, it was a very terrible experience. (see attached photos)

Passable

Very good

Exceptional

Peaceful When I got to my room I notice my sheets had a small spot of blood and that worried me

Exceptional

Location was close to our event venue, staff was nice and the beds were comfortable. The pool was closed and we were not notified before booking, there was a bad smell in the elevators, our room had mold in the bathroom and no where to get ice.

Location was near our places to visit. It was a little bit too snug.

Friendly staff & clean property.

The guy at the front desk was pretty chill The reservation was canceled, when I got there the room was still open so I got it, the very moment we walked into the room we saw MULTIPLE German roaches

The location was perfect for our plans in San Antonio. Breakfast was good. We stayed there Friday-Sunday and our room wasn’t cleaned. They didn’t bring clean towels either.

Exceptional

Location was good for our needs property is older entire 1st floor closed for ? Reasons we stayed 7 days had maid service one day only because I caught one in the hallway took out our own trash twice, had to get towels ourselves once breakfast was minimalistic ran out of tp last day, pool was dirty first few days and stairwells emergency exit at our end of hallway was blocked off

Exceptional

Parking was easy and secure, room was spacious, ac was cold, the bed was comfy, amd i was close to the highway

Parking lot was full of broken glass from previous break ins. Our vehicle was broken into as well, and we were only there for one night. No cameras on the property. Obviously they're not trying to prevent future break ins. Room was ok, rest of the property needs to be cleaned and updated.

Good

Noting there was roaches in our room and it was dirty and smelled like cigarette and weed Noting there was roaches in our room and it was dirty and smelled like cigarette and weed

Fast to everything The shower was not working told them about in the morning the they fixed it later that night