Hilton Garden Inn San Antonio Airport

The bed was comfortable The elevator broke and there was no knock on room 323 where we stay at

Upon check-in, I was told only one elevator worked. The staff was friendly and helpful. upon entering my room, it smelled like mildew as soon as I open the door the room was clean however they need to renovate because the paint is chipping. The grout in the shower is coming off and there were not enough towels. On my last day that I stayed both elevators did not work so I had to use the stairs carry all my luggage up and down the third floor other than that, this day was mediocre at best. I will not stay again and I don’t like writing bad reviews. I was hopeful that was the reason why I chose that hotel because it was Hilton, but I will stick to staying at other hotels.

Pet-Friendly, Great Staff

I stayed at this hotel once and loved the room.setting, but jacuzzi did not work. I rented it twice, with ample time ( 2 weeks before) and made sure it had a jacuzzi. The front lady stated she had rented out the rooms earlier because it was a spurs game night. That was quite unfair because I had paid it 2 weeks in advance. Not only that, the jacuzzi did not work again. I'm very disappointed.

Nice staff. humid and felt sticky. Place desperately needs updating

The Jacuzzi tub. No breakfast on Sunday. Staff did not tell you much when you check in. Asked for new towels to take a bath because we stayed more than one night, and they never came. Even when housekeeping got there at 9 I asked for a towel and was told 15 minutes. Hours past and still no towel. Also there was only 1 elevator working. The bar was closed the whole time. Just feel I did not get my moneys worth.

Exceptional

Needs a lot of work. Building is run down and needs numerous repairs. Elevators not in service , toilet kept running , floor tiles in the bathroom broken. Cigarette holes in bedding and furniture. Exterior looks run down and ravine to the rear of the property full of trash. Definitely would not stay here again or recommend not worth the money.

Terrible

Nice quiet stay. No major complaints. Timers on parking lot lights seemed to be off. Parking lot would be dark until a few hours into the night. Staff were welcoming and helpful to me and my dog.

Bad

Great stay. Thanks very much, blessings.

Beds were fine. Very much in need of a remodel. Ceiling above the shower was “patched” and coming down. Very old, out of date hotel.

Understaffed and VERY disorganized. No receipt was provided on breakfast despite requesting one. We were overcharged on breakfast and billed twice for it. We were also given an already occupied room and we opened the door on the occupant. Embarrassing!

Everything

Quiet area Elevator was not working

Police and trash behind their property might be things out of their control. The maintenance of the building and coffee making are in their control and inexcusable. The plus sides of this hotel are the location, which is incredibly convenient, and the rooms are quiet. There are many things that can be improved upon to live up to the standards of the Hilton brand.

During my stay here I believe they were short staffed on cleaning attendants so thats the reason for my 3 star on service. Other than that everything else was very clean , bed was comfortable, and pool was refreshing! Gym has just the right amount of equipment to get a nice pump in and the lady in the front desk "Destiny" was very helpful throughout my stay and also supplied towels I needed a new set. I do recommend this spot especially the jacuzzi rooms 👌 good for couples.

Was not allowed to have breakfast they claimed we did not pay for that option when we did. Our room didn't have towels or soap. Took us over 30 min downstairs to get towels. The hotel is in need of repairs and updates. Also, had to wait a long time when we were checking in. The one girl working there was complaining she had been there over 14 hours.

Unfortunately, there was not a single thing to like about this property. The ac seemed broken in the lobby. The odor in the rooms was horrible. The worst part was the dirtiness of the rooms. When we arrived we got assigned a room that when we walked in we tried to turn on the light and it was broken so we had to use the bathroom light. The jet tub was filthy. There was freshly yellow puddle stains, a black ring around the tub and hair in the tub. The tube was also clogged with long hair and the stopper was broken. There was also a lot of gnats. We went to open the blinds since the lights were broken and the whole pole fell as it was broken. All this within a few minutes, i went to the guest service desk and requested a new room. We got assigned a new room that we went to. When we walked in it also had a horribly strong odor. I checked the tub and again it was as very dirty. There was hair all in the tub and it looked grimy. There was also a ton of gnats in there. The sofa chair had stains all all on the seat that looked liked leak stains of some sort. When we pulled down the sheets, there was blood under the sheets. It was so disgusting. I went back to guest service and let them know i would not be staying there and would like a refund. I had to argue this but they only agreed when i mentioned the blood. I was in and out of that building without about 15 minutes. I assumed it would be a decent place as it hate the Hilton brand. NEVER AGAIN.