Extended Stay America Suites San Antonio Airport

It was amazing and definitely worth the money spent

Keep driving pass this hotel, once I arrived no staff in office at 6:00pm they left a posted note to call a number. So many guests asking if my vehicle had been broken into on the first night that was very reassuring that my belongings were safe. Other guests complained about roaches and appliances not working. Bed sheets and covers were covered in dog hair this place is a nightmare. Worse hotel experience. And I definitely wasn't gunna trust a place like this to serve breakfast i would want to eat.

Exceptional

Exceptional

Not ok was not there still paid

Bed was not very good. Breakfast was poor - not even muffins or cereal. No cups or glasses in kitchen. Photos not realistic

When arrival to lobby the staff was taking too long. Hotel was paid prior online was charged a second time in person. When entering our room I checked everything before settling.The restroom was dirty shower curtain brown,tub had dirt and bugs in the tub seems like it had been wash in a while. Room door hatch was broken door knod seemed like they hade tried breaking in before. Automatically for safety and hygiene of the room cancelled my reservation, staff was advise of circumstances.

Poor

The weather The weather

Good

not give less. We asked for ground floor rooms and they couldn’t give us one because those rooms had no toilets. (!!!) we walked in the room and walked back and went to rent another hotel. Never again.

It was a bad area and it was nasty and dirty. The outside needed to be cleaned and the inside was even worse. I went in the door and walked out. I would never lay my head in a place like that. The place looked like something for the homeless.

They have roaches

Bad

Location After check in. We went to our room. Bathroom had not been cleaned. Hand towel and washcloth on sink were dirty. No towels were there. There was urine all over the toilet seat. We saw a roach in the kitchen. Fridge was dirty. Pillow cases still had makeup on them from last tenant. Top of the list there was PUBIC HAIRS in our made up bed. We went to Walmart and bout our own cleaning supplies since it was too late to get another hotel. Staff gladly gave us new towels and bed linens. This was our fist and last stay there. Why would you even want to give a filthy room to someone.

Bad

Front desk staff was polite but unhelpful. I tried to check out a day I early because I decided to go to another hotel and the front desk staff said I would be charged a late fee because their system automatically does … something. I had to come back the next day to check out, in order to avoid the “late fee.” To repeat: I TRIED TO CHECK OUT ON SATURDAY AFTERNOON FOR A RESERVATION LASTING UNTIL 11AM SUNDAY BUT I HAD TO COME BACK SUNDAY MORNING TO AVOID A LATE FEE. What the oompa loompa hell is this place?? Avoid.

Bad

We booked and once there were told they had no vacancies. I do not blame the front desk lady, you could tell she was doing her best. I blame the property manager/ owner. We were left with no where to stay since finding a hotel last minute pretty much impossible.

Furniture was damaged, walls at the kitchenette stained, remote cap missing with no batteries, carpets not vacuumed and had pet hairs, tub felt uneven.