Courtyard by Marriott Charlotte Northlake

The way they did breakfast was silly. They share the hotel with another Marriot property. A breakfast is supposed to be included. It’s very confusing. I guess the one property gets a buffet and the other property has to ask for food someplace else but it’s not a buffet and this isn’t clear. We were let in to the buffet on day 1 but were confused why our key didn’t work. On day 2 we were told we weren’t able to eat at the buffet and the woman at the desk was so short with my wife about it that we went over and got Dunkin’ Donuts instead of arguing because we were in a hurry. If they fix this silliness, I would probably have rated 5 star. It left a bad taste in our mouths and now I will think twice before booking any Marriott property that includes complementary breakfast since it might as well have been not included for us on this trip since we had to go to Dunkin. Feel ripped off.

Customer service was very poor, the room had issues with the A/C in the middle of summer. Staff had not sense of urgency, didn’t provided options to alleviate that situation, and still the issue was not resolved the next day. We had to basically ask for a different room, another hotel or our money back.

We’ll definitely book this location again!

Clean, great staff and comfortable stay

Great place. Clean and close to lots of things. The beds need to be updated.

Convenient, modern, and centrally located.

Very clean! Excellent customer service

Dunkin’ Donuts very close by and a great place called the Hickory Tavern. Great food great service, friendly people.

Room

The staff was very unprofessional and ghetto

Rooms are clean and spacious, Front desk are very friendly and knowledgeable

Great location for travelers. And very nice accommodations

Nothing

Carpet stained and rude housekeeper Friday 5/1

Great stay. The room was quiet, and clean. The beds were also very comfortable.

very profecional staff in a great area close to everything , I checked in early they are Amazing

The different sitting locations in the hotel The housekeeping could be better the room I was given whenever I checked in it appeared to be clean but whenever I went to pull the bed sheets back to Lysol it down it was ALOT OF DOG HAIR IN THE BED!!!!!! Shower floor was not clean ! So I went to the front desk to ask to be moved and they gave me another room and it was much better!!!

Cleanest and in right location for my visit . The midnight female staff.. Non- hospitality demeanor towards courtyard Marriott guest…

Everything was great! The bathroom had a bright almost highlighter green/yellow stain on the wall. When I asked the front desk about it they said they don't know what it is and its in alot of the bathrooms.

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