Home2 Suites by Hilton Charlotte Northlake

Clean room, nice facility and salt water pool, close to a mall and restaurants

Superb

Great location to restaurants, etc. Needed better options for breakfast.

My favorite aspect of the Home 2 Suites is the full weight room, exercise area. It has dumbells up to 80 pounds, a true rarity for a hotel. There is a nice laundry area to wash your clothes while you exercise. Thr breakfast, mske your own sandwich bar is excellent. Great staff.

Good.

Exceptional

It was ok location was good for us

We stayed in room 112 handicap accessible room. We walked into the room and instantly smelled dog smell. There was 1 million light switches, I was not in a wheelchair, but I would’ve felt really badly for someone who wasn’t a wheelchair having to turn on and off all the light switches. The kitchen sink was extremely loose like it was gonna flip right off. The shower leaked… sprayed Water all over the place and there wasn’t an actual holster to hold the wand. There was random sod holes behind the kitchenette. Looked terrible. I love Home2Suites but this was the worst of the worst. The staff was very pleasant. That was not the problem. This facility needs a makeover.

Love!!

Amazing and comfortable place to stay. Stayed with my family there twice. Once in my way to Florida and once back to Canada. Cleanliness to customer service I'd amazing. Such a great location.

The staff was excellent; the hotel and our room was very clean although the carpet in the halls was very stained so in need of replacement. The breakfast was okay but the egg patties were not at all appealing. Coffee was good. Great place to bring a dog as they have a very large yard (unless yours will chase geese!) Plan to stay there again next time we visit Charlotte.

Great stay clean room good breakfast

There was some green stuff (candy?) On our floor and a ball of hair on they're bathroom floor.

Staff were friendly and they had what we needed. It would be a nice place to stay for people traveling for work. There was some green stuff (candy?) On our floor and a ball of hair on they're bathroom floor.

I do understand they allow pets. Room(s) had extremely stained carpet, (1) room had BAD PET ODORS, Light switch by bed had gross residue. Breakfast was mediocre. Staff was nice, and helpful. However I had to keep going back to front desk on checkin because they hadn't activated the key card on first room, and the room they switched me to! Elevator that night had what looked like pet urine on floor in the corner!

Absolutely horrible experience when we arrived they had changed our booking from a 2 queen to a king room with no notice. When hotels.com called them they were told I would get a partial refund for this inconvenience. It's been almost a month and no sort of refund of any kind was issued. I've been trying to reach the manager VJ Chauhan for weeks leaving messages with Melvin and Bridgette at the front desk with no sort of response. My guest had no where to sleep other than the bed with me. This is unacceptable and not at all what was promised to me at check in. The communication and response from this manager is horrible. Sadly they have lost a big booking for October as my daughter is getting married and this was going to be the host hotel. After this horrible experience and lies that were told to me. We will not be using this property. Guest BEWARE the hotel could change your booking as well and take no accountability or try to correct their mistake.

Good

And the Game Center was missing the uno cards? My grandkids enjoyed playing last time we were there! Thanks

Everything was great about my stay! The people that were in the room over me. There small kids ran and jumped bout all night with so much noise!!!!

Exceptional