Candlewood Suites East Syracuse - Carrier Circle by IHG

Opened the bag with extra blankets they smelled terrible and they looked soiled from previous guests, absolutely repulsive. Tub was dirty. Remotes didn’t work for TVs.

Very clean room. Pleasant staff upon arrival. Kitchen came in handy after a night out.

Exceptional

Good value and proximity to Syracuse University! The site says the beds are queen size, they’re actually full size.

Convenient place to stay.

the room was large and spacious. check in was fast and easy, with approachable and friendly staff. i enjoyed having an ice maker in the room. the bed was comfortable. my only negative was that the shower curtain didn't reach the bottom of the shower, and water continually got on the floor when i took a shower.

Very nice room! Comfy bed. Fully equipped kitchen. Staff was kind.

Very good

The staff were friendly and helpful, always ready to assist with anything needed. I especially appreciated the quiet atmosphere, which made it easy to relax after a long day. The location is convenient, with easy access to nearby highways, shopping, and dining options.

Everything in the room worked perfectly. The bed was comfortable, the room was clean.

The room reeked of smoke and there weren’t any available rooms to move to. Tv didn’t work and front desk had to come to the room to fix it.

No absolutely not they had people watching building checling cars

One thing missing is a breakfast buffet. We stay over night once a month and changed recently from the Cresthill Suites because they seem to be letting their care of the place falter. I miss their breakfast service.

Exceptional

The front desk Manager Rasheka Dennis was a super B****!!! Very Unprofessional. I came in and asked for tissue and she gave me a whole attitude about it. Mind you the hotel has been known not to have tissue at this establishment. (Another story) None the less I made a comment on a friend's facebook post in reference to the hotel not having toilet tissue and her attitude. What did she do with her unprofessional self, gets on the facebook post to address me. Mind you the hotel was never mentioned in the post. She is very much unprofessional and ignorant along with the General Manager who stood there and watched her argue with me!!! If you want good services dont spend your money there!!

Registration Manager Rasheka Dennis, was the most horrible person I ever had to deal with at a hotel registration desk ever. Very, Very rude, unrespectful and not professional at all. Unfortunately, couldn’t walked out of the place because all hotels in the area were booked due to back to school weekend and county fair. I will never ever again will stay at that place. My bad review will go to any media available. She made me have nightmares all weekend.

Location Cleanliness Room setup was comfy and efficient Outside door to hotel was not locked Had issues with hotel room door lock also Ice maker did not work

Cleanliness Room setup was comfy and efficient Outside door to hotel was not locked Had issues with hotel room door lock also Ice maker did not work

I was a little put off by the lobby, it wasnt very attractive, seemed cluttered behind the desk. Room was excellent!

Rashika checked me in, she was absolutely outstanding! The bed was insanely comfortable. It was super quiet. The young man who did my check out was so personable and warm. My Beagle Miss Rita and I really enjoyed our stay. Highly recommend this hotel!