Hotel Concord Syracuse, an Ascend Collection Hotel

Sent to 1st room on 2nd floor still being renovated, literally drilling in the bathroom. Then sent to 2nd room on 1st floor where the tv was on the bed with wires out. Then sent to a 3rd room on 4th floor where the toilet was broken, tv was broke and very low lighting in the bathroom. Overall, very poor visit!

S/O

The hotel is in the process of transferring to a Hilton Spark. All the walls have been repainted, the bathroom tiles, bedroom and bathroom fixtures, mattresses, sheets, towels and flooring gave just been replaced. Breakfast area was clean and well stocked. Coffee machine is free and available 24/7. Hotel is very easy to reach from the NYS Thruway.

Everything about this hotel was amazing very clean very quiet amazing staff. We will be back again!!

The property is well kept, clean and quiet. They are currently under renovation so the gym isn’t quite ready yet and also, the lighting in the bathrooms are too low. Other than that, had a great stay. Oh, no hot breakfast served 😔

I liked the fact that there was last minute availability. The zv did not work. The provided wifi password did not work. Repeated calls to front desk were met each time with a busy signal. The fan did not stay on.

Bare bones. Pretty worn down

The hotel was under renovations and while we were out my son was robbed. They took all his clothes, shoes and camera. The staff was oblivious and tried to explain it away saying they didn't control the contractors. How can you not communicate with people working in your hotel?? Inexcusable and worst customer service. Take them off your list of recommendations because they were horrible. We had to call the police.

Ashley i think her name was at front desk was absoluetly amazing

Everything was clean.

DIY construction site, hair left on toilet, first room smelt like hamsters

Un personnel bien accueillant et disposé à bien nous écouter

Bad

No toilet paper even after asking, no bath soap but other than that everything was nice

Breakfast very poor - cereals and waffle only. Leaking shower which was noisy all night. Otherwise clean and good.

Everything is good

The bathtub in the bathroom also appeared to need some work, as the bottom was chipped. Additionally, the common areas were extremely hot during our stay. The morning staff was very friendly and greeted us when we came through. The night staff member was on his phone when we arrived, and I had to say something before being acknowledged. Once he put his phone away, he was polite and helpful.

The hotel is undergoing serious renovations such that the hallway is littered with furniture pieces yet to be assembled. To their credit, the room accommodation was clean and comfortable. But they were out of caffeinated coffee, the creamer cups curdled in the decaf coffee, the breakfast was meager (no eggs), and the lobby looks disheveled. Give it 6 more months.

Nothing… it was under construction, it created a bad first impression Everything. Too much construction going on to open for guests. Our door would not open multiple times. We had to get the front desk to assist.

Location Under renovation. Huge mess