Residence Inn Syracuse Carrier Circle

I think the property was well maintained

The hotel needs a major remodel.

My room was clean. The staff was pleasant. I had a great experience overall.

The manager was so awesome! She allowed an early check in and a late check out. My stay would not have been so pleasant without her. Every hotel should have a manager like her!!!

When I arrived after four hours, they told me there were no rooms available. They are not professional at all

The property was being renovated so it was busy with construction crews and such. It is a great place to stay when traveling with family. Nicely located, spacious.

Our room was 59• degrees. Contacted front office was told I should have let them know during the day. We weren’t in our room under late after a tournament. It was the coldest two nights of the winter. They also charged my card for two different deposits when I had already paid for it in advance through Expedia. Room also smelled like pee.

The property had a two bedroom apartment small but just right a little kitchen with everything you need and rooms were separated in different buildings I loved that.. pretty much had a great time there we even had free breakfast but missed it everytime because the beds were so comfy I didn’t get out of the bed oh and each bedroom had its own bathroom which was a plus for me and livingroom couch bed was a plus as well this little apartment fit all of us at once.. The only thing that bothered me was the couch bed was a little old and you can feel the springs on it.. but it was alright.. also the tv couldn’t watch Netflix or anything the wifi is horrible the remotes are old had to keep pressing buttons over and over to get it to work and eventually gave up on watching tv

I Paid Booking 204...was charged 230 at check in ..told them just apply the 230 to another night and was charged 430 the next day ..ruined the whole trip

The room was great - two bedrooms, two bathrooms and clean and warm. Everything worked great and the front desk staff were very helpful. Breakfast was nice and well stocked. During Christmas there was no room service, but it was nice to let the staff have the days off or reduced hours. I highly recommend this hotel.

Friendly check in & out!!! Clean room, safe environment.

Everything was nice and clean. Room size was nice as well

Exceptional

The rooms were nice, could use an update. Staff was wonderful! We had a little trouble getting the heat going and he came immediately and solved the problem. Good breakfast.

The rooms were clean, staff was wonderful! The rooms were nice, could use an update. Staff was wonderful! We had a little trouble getting the heat going and he came immediately and solved the problem. Good breakfast.

I think overall the property was nice. There were a few issues. I guess when we booked it, we had no idea that this was like a motel type of situation or anybody could access your door from the outside. This was not expected at all. The only other issues is that the Wi-Fi was very weak in the bedroom. If you don’t mind more of a motel fuel versus an all enclosed space, this might not be the place for you. That being said, the staff was nice and the breakfast was decent.

Parking was easy. Breakfast was decent. Staff was polite.

No WiFi available for at least 6-7 days! This was unacceptable! They don’t clean your rooms frequently enough either. Once every 5 days? Some folks don’t even stay 5 days.

Passable

Hotel was very clean. I really liked the apartment feel of the room. We didn't eat the breakfast.