Extended Stay America Suites Syracuse Dewitt

No a place for consider to stay, terrible facility, no maintenance

10 star

Saying they have no rooms even with a paid reservation. Hotel front desk very rude, didn’t care at all told me it’s not his problem, to make a refund claim with expedia. Hotel over booked and lied to expedia refund claims Saying they were never over booked and I never showed up. Left me in their parking lot without a room for the night. They are shady Crooks

This is an old property that is not maintained. Many of the rooms are being renovated, and are not used. I had to ask to be put in a recently-upgraded room, which was bare bones. It had basic amenities, and beds were comfortable, but even the renovated room was not in good shape. In cancelled a future reservation at that hotel.

Price was good. The employees were friendly No coffee options throughout day, only in the morning at the so called "breakfast" which should not be advertised as free breakfast

Its a very bad maintenance facility, floor and even walls full of stains, this hotel should be considered less than 1 star. Place where you want to leave quickly

Good service thought better explaining

Rooms were subpar, had a damp smell, nothing in rooms (coffee pot, Hair dyer, Iron etc) no blankets only sheets, I've stayed at many hotels across America, and this was the only one I regretted staying at. Never again, health department should visit this place

They called me at 5:36pm on the night our reservation was to happen cancelling it...they said someone decided to stay longer...left us in a bind trying to find another hotel so late in the day....no help from them....I spoken to several people in hotel business and they say they have never heard of such a thing...especially disappointing was that they knew the day before there was an issue but waited til Friday night....I will do my best to pass the word about Extended Stay inn and how they treat their customers

Room was ok. A little worn down but not terrible. Front desk Staff was not friendly or welcoming at all. Was not even asked how my stay was when I checked out. And at check-in the front desk was very cold and seemed bother I was there. Landscaping of hotel was terrible. Did not look like grass was cut or flower beds have not been cleared for over a year. Everything was overgrown. Room was ok. A little worn down but not terrible. Front desk Staff was not friendly or welcoming at all. Was not even asked how my stay was when I checked out. And at check-in the front desk was very cold and seemed bother I was there. Landscaping of hotel was terrible. Did not look like grass was cut or flower beds have not been cleared for over a year. Everything was overgrown.

Arrived at 10PM. Reservation was cancelled and room was sold. No help finding another location.

Nothing. No cups for coffee. Clerk said they had none.

Bad

When I arrive, I do not send a room despite booking and having a confirmation number and very bad treatment of the staff.

Room keys kept screwing up , had coffee but no cups had to use a bowl ,had washer and dryers but no soap available to purchase , I've been to a few extended stays and this was one of the least maintained it's a reflection on the OWNER lawn wasn't even mowed. I will have to see the extended stays before booking again

I stayed there 3 months ago and still am waiting for return of my $100 deposit.

Large room. Just needed a quick overnight stay.. Basic with a good bed. For the price. Nothing

Very good

Nothing The service / Please refer ti the complain addressed to Booking.com

Location. This stay was absolutely terrible, worst hotel experience I’ve ever had and I will not be coming back. I would also like to request a refund for my troubles. Door wouldn't lock properly No shower curtain Desk chair was completely torn up Giant AC unit on a cart was in the middle of the floor when I arrived to the room, I had to push it out of the way to the side against the wall. Floors were dirty and not vacuumed or cleaned up Bed blanket (top one) had a black smudge stain on the end of it Thin blankets and sheets - were not warm at all Shower head was unstable and not properly secure in the wall, and made a loud whining noise