Embassy Suites Syracuse

The room was clean, and the property was well maintained

Love the stay, great area with a lot of places to eat and things to do. Close to the destiny mall. Staff with really helpful and attentive. Would love more towels in the room. Everything was great and I would stay again if I am in town. Rooms are beautiful and really spacious. The drinks at check in is a nice touch with some finger foods. Really appreciate that, after a long days travel. The security deposit was affordable and did not take away from our family trip. Keep up the great work staff.

Room was clean and very comfortable. Just a little far out for getting back and forth to Liverpool.

But sadly the property, staff and rooms have gone down hill. Obvious / gross food stains on carpet in room. Both TVs did not work and needs cables or cords reconnected. Staff at front desk did not have the Code for the room key maker so I had to wait for the magic code. By themselves not life & death stuff but taken together, disappointing and will lead us to look elsewhere

The bartender wasn't friendly and told us we couldn't redeem for a complimentary glass of wine since it was 6:40p. The faucet in my bathroom barely had any water come out. The staff wouldn't give me a couple of bottles of water and said I only get a bottle of water at check in. Other Hilton hotels overall seem more customer friendly than this one.

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Overall a good experience, staff was helpful and friendly. What really iced the cake were the MTO omelets. I'm a big breakfast guy at hotels, definitely would recommend.

Stay was great . One person was amazing. Her name was Amanda. She not only handled the bar by herself, she took your meal order and delivered it to your table while still caring for the twenty or more customers at the bar ,all this with a smile and pleasant manner . You are truly fortunate to have such an employee ,

The air conditioning in the room wasn’t working properly

Rooms were nice and clean as was the inside of the hotel. Also the breakfast was excellent and the kitchen staff were very friendly and helpful, this is the second time I have stayed at the hotel and highly recommend.

Great service!

Superb

The hotel was great gathering spaces and it is very clean.

Stellar. However, the omelette was very oily

Very poor

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Good location Lousy service

I really liked the lady who checked me out. She was very friendly. Everything else.

We liked the size of the room, free parking, the managers special happy hour was a nice touch, along with the included breakfast. Would have liked to try to cooked to order egg station but were in a time crunch. Ambiance was nice, bartenders were great! Wish the beds were a little more comfortable but otherwise a nice stay!

Staff are friendly . Very clean rooms