HomeTown Inn by Red Roof East Syracuse

Found empty drug bags in the room sheets were filthy coffee maker was busted

Well we checked in and then found cockroaches in the room, only thing staff did was switch our room. No partial refund or anything

No main light bulb in the room. Sketchy people hanging out outside. We didn’t even end up staying there, we thought our car would get stolen or worse.

i had stayed here years ago & had no issues. so a friend & myself needed a cheap room for one night. staff were friendly, but while checking in, he tried to charge me for the room i already paid for through expedia. luckily i caught it. then the room appeared clean until we tried opening the sofa bed. underneath was loads of trash, old food wrappers & dog bone. toilet wouldn’t flush. we asked them on the way out to fix the toilet. when we returned, they claimed it was fixed. my friend found out the hard way, it wasn’t. so they room changed us. a/c worked but struggled to get the room cool. so it was a hot night in the far bed. also we had zero hot water. not even a swings of warmth. ice cold. we had low expectations & still were disappointed.

The floor was so filthy that the soles of my feet became dirty with the grime of the floor. Stay clear of this place.

When you pull in there are signs reading “police friendly hotel”, that was red flag number one. This place was dirty from the time you enter. The lady who checked us in was so sweet and my review has no bearing on her whatsoever. When we FINALLY got checked in as there were also booking issues; our room was smelly, dirty and just disgusting. We immediately handed our keys back in to front desk and left. This place needs an overhaul.

Felt like a good, safe location. The room and facilities were in desperate need of a thorough deep clean.

yes I have stayed at many Red Roofs over the years, this is no Red Roof.

the room was advertised as no- non-smoking, It wreaked of stale smoke. the A/C didn't help...it was underpowered and blowing stale air. Lastly, there were no windows, and the bathroom toillet seat was broken. We turned around and left. we requested a refund.

Bad

Little Bit clean! Totally not for th bugs and roaches and staff not even half way right going in rooms or let someone diffrent than me inside my 1preson 1room being disrespectful to me at point that . I'm they don't have cameras to run back for me! Things ended up getting worse as I asked to be moved to diffrent room staff went off om saying he cant change my room an so now im being forced to leave this place before checking out its beyond crazy I cant comfy here to much drama with this place im feed up and feel played out an beyond done with this place!

For the price of this motel, its possibly the worst I've stayed at. And I have pretty low standards, I just ask for a clean room that doesn't smell and a decent bed. This entire building reeks of fresh cigarettes and stale air. The bathroom was dingy and the shower head ran at a trickle. If it had been the lowest price motel in the area I'd be more understanding, but the price point was mid-tier for motels in the area. I genuinely almost packed up and just went back home as soon as I got into my room.

Bad dirty

Great place. Great staff.

Booked no-smoke room, but when I entered I smell a strong smoke. Asked the front desk to change a room but got refused. The bathtub is also pretty dirty!

Disgusting. They have bugs. Requested a full refund i haven't received. Had to swich hotels. Was the worst ive ever been in.

We stayed at this property last year when it must have been under different management. Run down from what I remember from last year. Won’t stay there again.

Bad

The AC in both rooms didn't work. Our stay was horrible

This is an older property in need of an upgrade, but the room was clean and comfortable, and my check-in was friendly and efficient. No breakfast and no fitness room make it ideal for a one-night stay, as does the very reasonable cost.