Sanctuary Hotel New York

More than one Person. Bed was not comfortable at all. Fridge did not work at all. Had to use a key to unlock just to get into it. Cost to much in room Snacks. For the price and location of hotel It needs to be a lot better. Will not stay again.

great location. room was exactly as described!

Pleasant

Superb

i didn’t like the dark hallways & elevator!

Superb

Location is perfect, yards from Times Square and the subway station, yet the noise is kept out. Staff were amazingly friendly too. We felt as though there could have been more storage space in the room, a mirror in the main room area would help and also another shower attachment rather than just the rainfall shower head. The hotel’s overall ambiance was too dark for us too, if it was brighter and slightly more modern it’d definitely be a 9 or 10 out of 10.

Thank you for the staff support and friendliness!

Amazing service from the staff, thank you for the hospitality

Exceptional

Exceptional

Great staff and property, local to Times Square

An overall great experience. Room was somewhat on the small side and we had a shower door that wouldn’t shut all the way, but all in all a very nice place to stay with some strong food options in house

Exceptional

Great place, friendly staff! You also get a 25$ voucher every day for drinks and food at the bar & restaurant There is even a tiny gym, which allows you to find some peace of mind maybe it would be good to update the TVs in the room for those

Location was good for shows. That's about it.

Well, I LOVED my first trip to New York. The hotel was certainly the least enjoyable bit of it, but I know I can spring for a clean 2 star hotel for 1/4 the price and do better than this scammy little property where you can tell the staff from top to bottom just have to learn to be stone faced to the complaints being brought to them (I certainly was not the only one complaining) You can do better, also. Note that this hotel is being marketed as luxury; I am very much hoping Expedia will shop this place as soon as possible.

Very good

The room was clean, but you can see that the overall age is there carpets seem like they’re getting older same for the bed and bedding. For what I needed it for it was a solid stay staff a sanctuary is always terrific from dropping off a bag to the check-in and check out.

I would not recommend or return. Rundown. Small. Window with view of brick. Not free breakfast.